crash

Photoshop crash in OS X 10.9.2 may be Apple bug with OpenCL

Photoshop CC iconAdobe Creative Cloud icon

If you use Photoshop CC on a Mac and it crashes when using GPU-assisted features like Smart Sharpen, you may need to turn off OpenCL support in Photoshop until the problem is fixed. Reports point to a possible bug in the Apple graphics driver for AMD/ATI GPUs in OS X 10.9.2 Mavericks. (Which means this crash may only apply to you if your Mac has that type of GPU in that version of OS X.)

[Update: This did turn out to be an Apple bug. Apple fixed it in OS X 10.9.3. If you are running 10.9.3 or later you do not need to perform the steps listed below; you can leave OpenCL turned on in Photoshop. This also means that if Photoshop is crashing and you are using OS X 10.9.3 or later, the cause is probably not related to this problem.]

The official Adobe help page for this issue walks you through the steps to disable OpenCL support in Photoshop:

Photoshop Help / Crash | Smart Sharpen

Here’s a picture of the option, since the Adobe help page doesn’t include one (click to enlarge):

Use OpenCL preference in Adobe Photoshop CC

This bug has also been discussed in posts in the Adobe Community forum for Photoshop (such as Crashes with PS CC on Mac OS 10.9.2), and on the Mac Performance Guide blog (2013 Mac Pro: Photoshop CC Filter Crashes Appear to be Due to Apple Graphics Drivers). The MPG article also refers to OS X 10.9.2 issues with with some external monitors such as the NEC PA series; I’ve also seen these problems.

Photoshop CS5: Mac font-related crashes fixed by Mac OS X 10.6.5

Mac OS X v10.6.5 Update (Combo)

For some time now, Adobe has been advising customers that some Photoshop CS5 crashes were traced to bugs in the font code in Mac OS X. It appears that Apple has now fixed many of those crashes in today’s release of the Mac OS X 10.6.5 update, according to Photoshop engineer Chris Cox in a post at the Adobe support forums.

If you’ve experienced these crashes (I haven’t), download Mac OS X 10.6.5 and you’ll hopefully see an improvement in Photoshop stability. As always, I recommend downloading the Combo updater if you’ve got the bandwidth for it.

On a side note, if you’ve got a new camera and you’ve been waiting for Mac OS X to support its raw format, check the list of camera raw formats added in 10.6.5. It contains new support for some notable recent models such as the Canon PowerShot S95, Canon EOS 60D, and the Panasonic Lumix DMC-LX5.

Photoshop CS5: Fix crashes in Mac OS X 10.6.4

If you experienced crashes in Adobe Photoshop CS5 on the Mac after installing the Mac OS X 10.6.4 update, there were issues with the graphics drivers in that particular Apple update that may have caused your crashes. (The bugs may have also affected you if you use Apple Aperture or play certain graphics-intensive games under Mac OS X 10.6.4.)

Now the good news: Apple has released Snow Leopard Graphics Update 1.0. If you download it and then install it on Mac OS X 10.6.4, it should resolve the problem, according to Adobe.

If you had been holding at Mac OS X 10.6.3 like I’ve been, it looks like it’s finally safe for Photoshop users to move up to Mac OS X 10.6.4 as long as you also install Snow Leopard Graphics Update 1.0.